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Customer Service, Payroll Specialist

Company Name:
Paychex
Responsible for all aspects of quality client service. Contacts and assists clients with payroll input; verifies totals and resolves client issues.
Maintains base of payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs.
Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
Keys all payroll-related data necessary to process and meet appointment schedules.
Provides quality client service to maintain a high rate of client retention.
Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
Maintains client files to ensure efficient operation and improved client service.
Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.
Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.
May participate in conducting branch training sessions to empower and develop employees.
Continues self-study modules to become a Senior Payroll Specialist.

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