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Front Desk Associate

This is a customer-service-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
1. Provide extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
2. Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.
3. Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.
4. Answer telephones, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.
5. Clearly communicate information about Chen Medical Associates to patients and other individuals.
6. Verify patient insurance via phone or website and collect any necessary payment for services.
7. Maintain the confidentiality of patients' personal information and medical records.
8. Review patients' personal and appointment information for completeness and accuracy.
9. Transmit correspondence by mail, e-mail, or fax.
10. Other duties as assigned.

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